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The electronic fund transfers (EFTs) we are capable of
handling are indicated below, some of which may not apply to your account.
Please read this disclosure carefully because it tells you your rights and
obligations for these transactions. You should keep this notice for future
reference. Refer to the fee schedule for any costs associated with any of
these services.
DIRECT DEPOSITS
- You may make arrangements for certain direct deposits to
be accepted into your Checking or Share Savings account(s).
PRE-AUTHORIZED WITHDRAWALS
- You may make arrangements to pay certain recurring
bills from your Checking or Share Savings account(s).
PERSONAL IDENTIFICATION NUMBER ("PIN")
- the Credit Union may assign
you, or you may select, a PIN to access your account(s). You agree not to
give this confidential PIN to anyone. You agree that any transaction
authorized by the PIN is considered authorized by you. If your PIN is
lost, compromised, or given to someone not authorized to conduct business on
your account, you will immediately contact the credit union in writing to
cancel the PIN. If you fail to cancel the PIN, you will accept any
transaction authorized on your account(s) through the use of the PIN.
ACCESS-24 TELEPHONE TRANSFERS - TYPES OF TRANSFERS
- There is no fee to
obtain information on ACCESS-24. A $1.00 fee is charged for information
provided by an employee that is available through ACCESS-24. You may access
your account by telephone 24 hours a day at (940) 855-2828 using your personal
identification number and your account number, to:
-
transfer funds from checking to share savings
-
transfer funds from share savings to checking
-
transfer funds from share savings to share savings
- make payments from checking or savings to loan accounts with us
-
get information about:
-
the account balance of checking, savings, loan
and all other accounts
-
transactions in checking or savings accounts
up to 30 days prior
-
there are many other transactions available
ATM TRANSFERS - TYPES OF TRANSFERS, DOLLAR LIMITATIONS, AND CHARGES
- You may access your
account(s) by ATM using your ATM card and personal identification number
(PIN) to:
- get cash withdrawals from checking account(s)
- get cash withdrawals from share savings account(s)
- transfer funds from share savings to checking account(s)
- transfer funds from checking to share savings account(s)
- get information about:
- the account balance of your checking accounts
- the account balance of your share savings accounts.
There is a charge of $1.00 for each withdrawal,
transfer, or inquiry from any machine we do not own. The owner of the machine
may charge a "surcharge" fee which we do not control. We do not
charge members $1.00 for transactions on machines we own.
Some of these services may not be available at all terminals.
ATM DEBIT CARD TRANSACTIONS
- You may access your checking or savings account(s) to purchase goods and pay for services in person.
DEBIT CARD TRANSACTIONS - DOLLAR LIMITATIONS
- When using your debit card, you may not exceed the dollar limitations in transactions per day as set by the credit union.
CHARGES FOR ELECTRONIC FUND TRANSFERS
- We do not charge for direct deposits to any type of account.
- We do not charge for pre-authorized withdrawals from any type of account.
- Except as indicated elsewhere, we do not charge for electronic fund transfers.
RIGHT TO DOCUMENTATION
TERMINAL TRANSFERS
- You can get a receipt at the time you make any transfer to or from your account
using one of our automated teller machines (ATM) or point-of-sale (POS) terminals.
DIRECT DEPOSITS
- If you have arranged to have direct deposits made to your account at least once
every 60 days from the same person or company, you can call us at (940)
855-2828 (ACCESS-24) or (940) 851-4000 to find out whether or not the deposit
has been made. If the only possible transfers to or from your account are
direct deposits, you will get a quarterly statement from us.
PERIODIC STATEMENTS
- You will get a monthly account statement from us for your checking accounts
if you have activity on the account.
You will get a quarterly account statement from us
for your regular savings accounts, unless there are electronic funds activities
in a particular month, in which case, you will get a statement for that month.
STOP PAYMENT PROCEDURES AND NOTICE OF VARYING ACCOUNTS
RIGHT TO STOP PAYMENT AND PROCEDURES FOR DOING SO
- If you have told us in advance to make
regular payments out of your account, you can stop any of these payments. Here
is how:
Call or write us
at the telephone number or address below in time for us to receive your request
three business days or more before the payment is scheduled to be made. If you
call, we may also require you to put your request in writing and get it to us within
14 days after you call.
Please refer to
our separate fee schedule for the amount we will charge you for each stop
payment order you give.
NOTICE OF VARYING AMOUNTS
- If these regular payments vary in amount, the person you are going to pay
will tell you, 10 days before each payment, when it will be made and how much
it will be. You may choose instead to get this notice only when the payment
would differ by more than a certain amount from the previous payment, or when
the amount would fall outside certain limits that you set.
LIABILITY FOR FAILURE TO STOP PAYMENT OF PRE-AUTHORIZED TRANSFER
- If you order us to stop
one of these payments three business days or more before the transfer is
scheduled, and we do not do so, we will be liable for your losses or damages.
OUR LIABILITY
LIABILITY FOR FAILURE TO MAKE TRANSFERS
- If we do not complete a transfer to or from your
account on time or in the correct amount according to our agreement with you,
we will be liable for your losses or damages. However, there are some
exceptions. We will NOT be liable, for instance:
- If, through no fault of ours, you do not have enough money in your account to make the transfer.
- If the transfer would go over the credit limit on your overdraft line.
- If the automated teller machine where you are making the transfer does not have enough cash.
- If the terminal or system was not working properly and you knew about the breakdown when you started the transfer.
- If circumstances beyond our control (such as fire or flood) prevent the transfer, despite reasonable precautions we have taken.
- There may be other exceptions stated in our agreement with you.
DISCLOSURE OF ACCOUNT INFORMATION TO THIRD PARTIES
We will disclose information to third parties about
your account or the transfers you make:
- where it is necessary for completing transfers;
- in order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant;
- in order to comply with government agency or court orders; or
- if you give us written permission.
UNAUTHORIZED TRANSFERS
Tell us AT ONCE if you believe your card
and/or personal identification number (PIN), have been lost or stolen.
Telephoning is the best way of keeping your possible losses down. You could
lose all of the money in your account, plus your maximum overdraft line of
credit and/or your overdraft privilege. If you tell us within two business days, you can lose no more than $50
if someone uses your card without your permission.
If you do not tell us within two business days after
you learn of the loss or theft of your card and/or code (PIN), and we can
prove we could have stopped someone from using your card and/or code without
your permission if you had told us, you can lose as much as $500.
Also, if your statement shows transfers that you did
not make, tell us at once. If you do not tell us within 60 days after the
statement was mailed to you, you may not get back any money you lost after the
60 days if we can prove that we could have stopped someone from taking the
money if you had told us in time.
If a good reason, such as a long trip or a hospital
stay, kept you from telling us, we may extend the time period.
If you believe your card and/or code (PIN) has
been lost or stolen or that someone has transferred or may transfer money from
your account without your permission, call or write us immediately at the
telephone number or address below.
ERROR RESOLUTION
In case of errors or questions about your electronic
transfers, or if you think your statement or receipt is wrong, or if you need more
information about a transfer listed on the statement or receipt, call or write us at the telephone number or address below as soon as
you can. We must hear
from you no later than 60 days after we sent the FIRST statement on
which the problem or error appeared.
- Tell us your name and account number (if any).
- Describe the error or the transfer you are unsure
about, and explain as clearly as you can why you believe it is an error or
why you need more information.
- Tell us the dollar amount of the suspected error.
If you tell us verbally, we may require that you send
us your complaint or question in writing within sixty (60) days.
We will tell you the results of our investigation
within 10 business days after we
hear from you, or within 20 business days if the transfer involved a
point-of-sale transaction or a foreign initiated transfer, and will correct any error promptly. If we need more time,
however, we may take up to 45 days, or 90 days if the transfer involved a
point-of-sale transaction or foreign initiated transfer, to
investigate your complaint or question. If we decide to do this we will
re-credit your account within 10 business days, or 20 business days if the
transfer involved a point-of-sale transaction or a foreign initiated
transfer, for the amount you think is in error, so that you will have the use
of the money during the time it takes us to complete our investigation. If we
ask you to put your complaint or question in writing and we do not receive it
within 10 business days, we may not re-credit your account.
If we decide that there was no error, we will send
you a written explanation within three business days after we finish our
investigation.
You may ask for copies of the documents that we used
in our investigation.
NOTIFY THE CREDIT UNION AT:
TEXOMA COMMUNITY CREDIT UNION
3800 SHEPPARD ACCESS ROAD, P.O. BOX 1320
WICHITA FALLS, TEXAS 76307
Business days are Monday through Saturday
(Excluding federal holidays)
Telephone: (940) 851-4000
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